Shipping and Returns
Delivery
When will I get my order?
In order to reduce waste, we print your product when you order it. This can take a little longer but we believe the environmental benefits are worth it. Typically, products will be printed within 1-3 business days of order receipt and will be delivered 3-5 days after they’ve been printed.
In order to reduce waste, we print your product when you order it. This can take a little longer but we believe the environmental benefits are worth it. Typically, products will be printed within 1-3 business days of order receipt and will be delivered 3-5 days after they’ve been printed.
This is a general estimate and not a guarantee. If you are concerned about the shipping time of an order, reach out to us at badperfectionistco@gmail.con
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide! Our US based orders primarily ship from within the US
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at badperfectionistco@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at badperfectionistco@gmail.com.
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at badperfectionistco@gmail.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at badperfectionistco@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We offer returns within 30 days of delivery if there is an issue with your order. If there’s something wrong with your order, please let us know by contacting us at badperfectionistco@gmail.com!
Do you offer refunds?
Refunds are offered to customers that receive incorrect or damaged items. If any of these apply, please contact us at badperfectionistco@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at badperfectionistco@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!